| (temporary) Senior Credit Controller M/F **Ingevuld** |
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| Referentie | JASC01 |
| Dienstverband | Full-time |
| Status | Bekendmaking |
| Datum plaatsing | dinsdag 03 juli 2012 |
| Locatie | Amsterdam |
| Duur | Period 1 august 2012 till 31 december 2012 |
| Organisatieinformatie |
Amsterdam , Website: http:// |
| Omschrijving | For our client, a world’s leading provider of science and health information, we are looking for a: (temporary) Senior Credit Controller M/F (native German) Purpose of the Job Minimise overdue balances and credit risk in line with the Global Credit Policy, Terms, Conditions and Procedures. Initiate and maintain a good professional relationship with Trade Customers. Determine an appropriate Credit Limit in line with the Global Credit Policy to minimise risk of loss through delinquent customers. Support Customer Services, Sales and Accounts Receivables Department to solve customer queries in order to minimise outstanding errors and disputes on the sales ledgers. Support the Supervisor or Credit Manager to establish sound procedures and controls within the department and to assist in the development and training of staff. To assist the Supervisor or Credit Manager in coaching, mentoring (Junior) Credit Controllers. Organizational Context Reports to: Supervisor or Credit Manager Direct Reports: Department- O2C - Credit Control "The Credit Control team(s) within the Order to Cash (O2C) department are responsible for providing credit risk advice/solutions to the business & management, timely collections of outstanding balances, accurate and timely review of credit risk (political and debtors) and payment terms for all customers from various businesses involved. This includes individuals, Bookshops, Advertising Agents, Corporates, Pharmaceuticals, governmental bodies such as research institutes, Hospitals, ministries and universities. The Credit Control department is part of the Order to Cash department and operates globally out of several locations, Amsterdam for the EMEA region, Singapore and Delhi for APAC region as well as for the local ledger activities in France, Spain, Italy, Poland, Russia and Germany and Brazil" Important Contacts (internal/external) Internal: AR Manager, AR Department India, Customer Services, Fulfilment, Sales Support, Sales, Editors and Publishers. External: Customers Key Result Areas (KRA) 1. Customer Credit Reviews Key Activities Analyzing balance sheets and p&l accounts, in addition to the payment and ordering behaviour of the customers within your team. Review development of accounts within your teams portfolio to reduce the impact of insolvency, bankruptcy etc. Escalate high risk cases in line with the Global Credit Policy. Consider the risks represented by the country's political, economical and currency availability and seek advice when necessary. Determine Credit limits based on your analysis and in line with the Global Credit Policy and Standard Operating Procedures and obtain the necessary approvals in line with the Global Credit Policy. 2. Payment terms and conditions of sale Key Activities Check that the payments are made within the terms of the agreement of sale. Determine/ review requests to extend terms of payment in line with the Global Credit Policy and Standard Operating Procedures. Train new staff and support (Junior) Credit Controllers in handling the requests to extend the payment terms of their customers. 3. Debt management Key Activities Effectively manage the chasing of debt for own region and/or product line as outlined in the Global Credit Policy. Have direct contact with customers regarding overdue invoices and make full use of the statements and dunning procedures as outlined in the Global Credit Policy to maximise effective debt collections. Communicate all disputes raised by the customer to the appropriate departments and facilitate and ensure that a timely resolution is found. Escalate any unresolved issues as per the Global Credit Policy. Train new staff and support/mentor (Junior) Credit Controllers. 4. Stopped orders Key Activities Check stopped order report on a daily basis for your region and/or product line. Review the overdue status and risk development of the customer before releasing the order in line with the Global Credit Policy. Initiate action towards customer and/or sales in the event that the order will be held, pending further payment as per the Global Credit Policy. Escalate any risks related to the customers ability to pay as per the Global Credit Policy. Train new staff and support/mentor (Junior) Credit Controllers in handling their stopped orders. 5. Reporting and miscellaneous tasks Key Activities Report on overdue balances and top accounts as per request from Credit Manager. Offer suggestion to Credit Manager to improve working procedures and practices and systems which have a direct impact on your team. Sharing of /initiate best practices within the team. Participate in team priorities as agreed with Credit Manager. Participate in testing projects and independently run ad hoc project on top of regular work responsibilities. Support, mentor Credit Controllers in their training and development. 6. System Enhancements Key Activities Participate in system testing projects. Independently run ad hoc projects as agreed with the Supervisor or Manager. 7. Miscellaneous Key Activities Maintenance of the Sharepoint site. Any other duties, related to your role, which is considered necessary by the Supervisor/Credit Manager Key Competencies, skills and experience Competencies Open mind and creative, Business orientated, Team player, Service minded, Advisory, Supporting, Pro-active, Takes initiative, Problem solving attitude. Team management skills, responsible and leadership qualities. Must possess strong sense of ownership. Be a role model to (Junior) Credit Controllers Experience: Minimum 2/3 years experience in a similar role. Technical skills/Know how: Sound understanding of financial accounting and business processes, Communicative, negotiating skills, clear presentation & reporting, Excellent analytical skills and attention to detail. Sound knowledge of Microsoft Office applications and at least one of the collection databases used within Elsevier. Educational Level: Minimal: Bachelor level or equivalent through on the job experience. Other requirements: (e.g. Travel) Travel can be required. Screening beleid Sollicitanten die reageren op vacatures bij Akerrecruitment kunnen worden gescreend. Deze screening bestaat - afhankelijk van de functie - uit de volgende stappen: het nagaan van referenties, het toetsen van de authenticiteit van identiteitspapieren en diploma's, een integriteitonderzoek en het opvragen van een verklaring van het gedrag. |
| Inlichtingen | |
| Contact info |
Jan Aker Contact telefoon: 020-4714537 of 06-53237941 |
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